IT Service Centre Director

20 hours ago

Box Hill North, Victoria, Australia beBeeCustomer Full time $900,000 - $1,200,000
Job Summary:

We are seeking a skilled professional to oversee our IT Service Centre and Onsite Support teams, driving customer service excellence.

This leadership role requires an individual who can manage resources, processes, and escalations to ensure timely and high-quality service delivery.

  • Key Responsibilities:
  • Oversee the management of IT Service Centre and Onsite Support teams
  • Drive customer service excellence across omnichannel support
  • Manage resources, processes, and escalations to ensure timely and high-quality service delivery
About the Role:

The successful candidate will be responsible for overseeing the daily operations of the IT Service Centre and Onsite Support teams, ensuring that customers receive exceptional service and support.

This is a critical role within our organization, requiring a strong leader who can drive results-oriented teams to achieve outstanding customer satisfaction.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Proven leadership experience in IT Service Management or a related field
  • Excellent communication and interpersonal skills
  • Able to analyze complex problems and develop effective solutions
  • Familiarity with IT service management frameworks and methodologies
Benefits:

We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits program. Our employees also enjoy access to ongoing training and development opportunities, as well as a dynamic and supportive work environment.

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