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Dynamics 365 Delivery and Support Services Specialist
3 weeks ago
Support Services Coordinator
About the RoleThis role involves overseeing the delivery of contracted service tasks to our Dynamics 365 customers.
- Manage support tickets: prioritisation, resolution tracking, SLA compliance and adherence to customer requirements
- Drive customer satisfaction, retention and engagement by identifying opportunities for service expansion and process improvement
- Act as the voice of the customer within our organisation to align services with client goals
- 3+ years experience in Managed Service environments preferably with Microsoft Dynamics 365
- Strong interpersonal and communication skills
- Excellent time management and organisational abilities
- A customer-centric mindset with the ability to handle complex discussions diplomatically
- Self-motivation and the ability to perform under pressure
We are a leading Microsoft Partner specialising in Dynamics 365. We value collaboration, continuous improvement and customer success.
