Dynamics 365 Functional Support and Development Specialist

3 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000
Dynamics 365 Support Specialist Role

HSO is a leading Microsoft Partner specialising in Dynamics 365.

This role involves providing advanced functional support and expertise on Microsoft Dynamics 365 Customer Engagement (CE) applications. It requires troubleshooting and resolving issues, configuring and customizing the platform, and ensuring clients maximise their investment value.

Key Responsibilities
  • Functional Support: Provide functional support for Dynamics 365 CE applications addressing configuration, customization, workflows, and integrations related issues.
  • Troubleshooting and Issue Resolution: Troubleshoot and resolve functional problems logging and managing support tickets through to resolution.
  • Client Communication: Maintain clear and effective communication with clients understanding their needs and providing timely updates on issue resolution.
  • Configuration and Customization: Configure and customize Dynamics 365 CE as per business requirements including entity creation form customization and workflow automation.
Requirements and Qualifications
  • Right to work in Australia or New Zealand.
  • Minimum 3 years of experience in supporting and configuring Dynamics 365 CE applications.
  • Experience of end-to-end delivery including all aspects of project lifecycle.
  • Proficient in Dynamics 365 CE configuration customization and administration including PowerApps and Power Automate.
  • Knowledge of Power BI is a plus.
Benefits
  • Excellent remuneration and employee benefits.
  • Access to HSO Academy our online and in-person learning tool which you can leverage to shape your career path.

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