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Technical Service Representative
2 months ago
We are seeking an experienced tradesperson to join our team at Rinnai Australia, a fast-growing and energetic organisation that continues to invest heavily in Australian manufacturing and latest technologies.
This exciting opportunity is for a Technical Customer Service Representative to provide technical advice and remote support in the THD department for associated branded products to all customer types, including plumbers, gas fitters, installers, and consumers.
You will liaise with key internal stakeholders, including Engineering, Distribution, Service, and Sales departments, to provide timely product operation and service information, maintenance, and diagnostic guides to our customers.
Key Responsibilities:
- Provide technical support for Gas Heating products and related ducted reverse cycle heating and cooling systems
- Liaise with internal stakeholders to provide product information and technical guidance
- Assist customers with product installation, maintenance, and troubleshooting
- Develop and maintain technical documentation and guides
Requirements:
- Trade qualifications in plumbing and gasfitting
- Installation experience with gas ducted heating systems and related equipment
- Intermediate general computer skills and competency using the Microsoft Office suite
- Excellent verbal and written communication skills
- Experience in refrigerated air conditioning is an advantage
What We Offer:
In return for your dedication, knowledge, and hard work, we offer a competitive salary commensurate with skills and experience, excellent company benefits, and a positive work-life balance.
We strive to be a workplace that people want to be a part of, and we focus on employee wellbeing and creating a positive work environment.
