Senior HVAC Technician

3 weeks ago

Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

About the Role

Fisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.

We are seeking a highly skilled Senior HVAC Technician to join our team in Sydney, who will be responsible for delivering exceptional customer service experience and contributing to the growth and development of our business.

Key Responsibilities:

  • Accurately service faults, provide maintenance, and measure product service data to ensure high-quality customer experience.
  • Support our Customer Service Technicians to ensure faults are serviced accurately and provide training on service and installation.
  • Develop and maintain superior product knowledge through all training media, service manuals, and training sessions.
  • Identify suggested improvements and share with relevant cross-functional stakeholders for diagnosis, analysis, and continuous improvement.
  • Ensure all activities of the customer experience service operation are performed in compliance with country, state, and federal regulations and laws governing business.
  • Maintain and manage van stock of spare parts inventory.

Requirements:

  • Demonstrated domestic and commercial HVAC experience, fostering a culture of action learning and performance through effective coaching and mentoring.
  • Refrigeration Mechanical – Certificate III, ARCtick Licence, and an Electrical Practicing Licence for the state.
  • Valid and clean driver licence.
  • Strong communication skills.
  • Proven track record in delivering exemplary customer service experience in the HVAC space.
  • Self-motivated with a positive, friendly approachable nature.

What We Offer:

  • Competitive salary + Super.
  • Tools of the trade – Van, Uniform, Phone etc.
  • Full Training and continuous development.
  • Career Progression.
  • Great company benefits and leave policies.
  • Opportunity to expand your skillset and work with our appliance brands.

How to Apply:

If you are a motivated and experienced HVAC professional looking for a new challenge, please submit your application.

Fisher & Paykel Customer Services Pty Ltd is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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