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Director of Rooms

2 months ago

Sydney, New South Wales, Australia Hyatt Corporation Full time

About the Role:

We are seeking a highly motivated and experienced leader to join our team as Director of Rooms at Hyatt Regency Sydney. As a key member of our hotel operations team, you will be responsible for overseeing the entire Rooms Division, including Front Office, Group Operations, Housekeeping, Bell Desk, Regency Club Lounge, and Concierge.

Main Responsibilities:

  • Ensure that each department is delivering a personalized experience for guests in accordance with the brand experience.
  • Work closely with department managers to ensure an efficient operation.
  • Monitor and actively influence cost management and revenue generation for each department.
  • Develop and mentor department managers.
  • Actively engage with employees throughout the division.

Requirements:

  • Previous international experience in a large 5-star hotel.
  • Minimum of 2 years' experience in a similar role.
  • Proven ability to handle emergency and crisis situations.
  • A relevant degree in Business or Hospitality.
  • Proven ability to improve and maintain Guest Satisfaction Score.
  • Sound working knowledge in systems including HotSOS, Birchstreet, and Opera PMS.
  • Strong experience managing large Inventory/Stock.
  • Experience managing Hygiene Certification requirements (including GBAC Star, HACCP, ISO).
  • Excellent interpersonal and leadership skills.
  • Full working rights in Australia.

Benefits:

  • A highly competitive salary as well as a generous discretionary annual bonus.
  • Access to health and wellness benefits.
  • Complimentary city car parking at a nearby facility.
  • Complimentary accommodation at Hyatt properties worldwide.
  • Discounted accommodation for associates as well as friends and family.
  • Learning and development opportunities.
  • Associate rewards and recognition programs.
  • Experience working within an international group who is consistently ranked as one of the world's best places to work.