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Systems and Compliance Officer
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Systems and Compliance Officer. As a key member of our centralised team, you will play a critical role in supporting our rapidly growing RTO to establish, maintain and continuously improve quality processes, systems and learner support.
Key Responsibilities- Assist learners with technical and eLearning support inquiries using our training system aXcelerate and Helpdesk.
- Maintain and improve MyneSight systems (e.g., website, aXcelerate, PowerBI, etc).
- Administer online training programs and inductions.
- Analyse training/financial data and prepare reports.
- Develop and maintain dashboards in PowerBI.
- Update RTO documents as requested (e.g., electronic forms and templates, user guides).
- Maintain student tablets (iPad/Samsung) and other electronic training aids.
- Train and provide support to MyneSight's trainers and assessors and fellow team members on the use of our systems and processes.
We are looking for an individual with exceptional attention to detail and a proactive, positive attitude, ready to take initiative and get things done. You will have a passion for systems and technology and a desire to continue to grow your career in this area. You will be part of a busy team who enjoys coming to work, handling multiple priorities and expectations to ensure quality outcomes are delivered for all key clients and stakeholders.
Requirements- Technical proficiency (IT or similar skills highly desirable)
- Strong organisational and time management skills;
- Consultative, analytical and proactive problem-solving skills;
- Exceptional client relationship management and interpersonal skills;
- Excellent numerical and written communication skills;
- Ability to coordinate multiple tasks with competing deadlines whilst delivering maximum results;
- High level of proficiency in MS Office Suite.
- Exposure to helpdesk systems (desirable but not essential)
- Exposure to Power BI (desirable but not essential)
- Exposure to training management system aXcelerate (highly desirable but not essential)
- Reimbursement for the cost of approved courses and study;
- Paid study days for University study;
- Mastermyne tailored leadership programs;
- 2 Year anniversary watch + gifts for additional years of service;
- Baby Benefit – Mum's baby bonus & Secondary Caregiver's new arrival leave can help parents support their family;
- A Bloody Great Cause – be rewarded each time you reach a Red Cross Blood Donation Milestone;
- Hospital Help – have $250 contributed towards your private health hospital excess;
- Medibank Corporate Private Health Insurance discount of 8%;
- Employee Recognition Rewards - You're a keeper
- Family Christmas parties & Employee Christmas gifts;
- Group Income Protection Insurance, discounted premiums;
- Reimbursement for prescription safety glasses ($350);
- Salary Packaging – boost your back pocket
- Ride in Style – Motor Vehicle Novated Leasing & Toyota Fleet Discounts ;
- Travel Club – make the most of your holiday with these discounts
- Qantas Club Membership Discounts;
- ATOM Supplier Discounts – access a range of industrial products;
- Employee Assistance Program (EAP), well-being assistance that's free for all the family;
- Emergency shelter accommodation and paid domestic violence leave.
