Customer Service Representative

3 days ago

Cumberland City Council, Australia beBeeCustomerService Full time $60,000 - $70,000

We are currently seeking a skilled customer service representative to fill a key position within our team. The ideal candidate will be responsible for providing exceptional customer assistance and support.

About the Role

This role offers an excellent opportunity for professional growth and development, allowing the successful candidate to develop their skills and expertise in customer service.

Key Responsibilities
  • Customer Service: Provide exceptional customer assistance via phone, email, and live chat.
  • Order Management: Manage customer orders, including acceptance and amendments.
  • Social Media Engagement: Engage with customers on social media platforms to address queries and complaints.
  • Logistics Coordination: Coordinate with logistics teams to resolve delivery issues and track orders.
  • Sales Upselling: Upsell products to customers where appropriate.
  • Candidate Profile: Ideal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative.

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