High-Level IT Support Professional

1 day ago


Mackay, Queensland, Australia Hastings Deering Full time

About the Role

Hastings Deering is seeking a skilled IT Support Analyst (Level 2) to join our team in Mackay, providing top-notch desktop support to internal customers.

The successful candidate will have solid experience working in a customer-oriented IT environment and exceptional stakeholder engagement and communication skills.

Key Responsibilities

  • Resolve complex technical issues and provide remote troubleshooting support on desktop issues.
  • Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue.
  • Document all reported incidents through ITIL practices.
  • Provide equipment and software support where it is part of the service desk remit.

About You

You must have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals. Tertiary qualifications in IT are highly regarded, particularly with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE).

About the Benefits

  • A competitive remuneration package including estimated $80,000-$120,000 per annum, based on location and experience.
  • Ongoing training and support to further your career.
  • A culture of inspiration, innovation, collaboration, and execution.
  • Employee Assistance Program for employees and their families.
  • Free on-site parking.

How to Apply



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