Customer Services

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time
• Location: Griffith
• Clerk Grade 1/2 with salary ranging from $75,728 to $82,329 base plus superannuation and leave loading.
• Join our dynamic team where your skills will shine and your contribution will make a real impact.

About the role
Join our team as a Customer Services and Administration Officer, where you will play a vital role in supporting the Public Schools Division operations. In this position, you'll handle a variety of clerical and administrative tasks, including reception and switchboard duties, all while contributing to a positive customer service experience.

For further information please click here to view the role description

About you

We are looking for a motivated individual who possesses:

• Strong attention to detail
• The ability to foster and maintain positive relationships with internal and external stakeholders
• Excellent communication and interpersonal skills
• A collaborative spirit to thrive in a small, dynamic teach environment

If you're ready to kickstart your career in administration and customer service, we want to hear from you

Key knowledge and experience

• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Hold a current and valid Working with Children clearance (WWCC)
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a 2-page resume, a 1-page cover letter and no more than 2 pages outlining how you meet the requirements and capabilities of this role (maximum 5 pages total)

Please refer to the Applicant's Guide to Applying to assist you with your application.

You will also need to provide answers to the 2 pre-screen questions below as part of the application:

Targeted Question 1 (maximum 300 words)

Provide an example of a work task that you started on your own. Why did you do it and what was the result?

Targeted Question 2 (maximum 300 words)

Give an example of a difficult customer service situation that you have dealt with. Describe how you managed the situation and what was the outcome. 

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date: 21 September :59pm.

For role enquiries please contact Steven Fraser at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.