Customer Service

1 week ago

Griffith, Australia Avis Full time
Customer Service / Vehicle Rental Service Agent

Suolow Holdings Pty Ltd is a family-owned company that has operated as an AVIS Franchise since 1986 and a Budget Licensee since 2012. With a team of over 30 people, we service customers throughout South East NSW and ACT, operating in 10 locations across the region.

We live by the AVIS mission: "We will ensure a stress-free car rental experience by providing superior services that cater to our customers' individual needs".

What you'll be doing

We are looking for a mature-minded, enthusiastic and service-focused individual with the ability to support in a fast paced and dynamic work environment. As a Rental Service Agent (RSA), you will be supporting our branch within Griffith. This is a stand-alone position in which you will be the first point of contact for all our customers offering stress-free end-to-end solutions for their rental needs.

  • Having conversations with customers face to face and over the phone to understand their needs and offer end-to-end solutions
  • Providing customers with detailed information regarding their rental agreement, insurance, guidelines and procedures
  • Using multiple computer systems, cash handling, balancing and performing administrative activities
  • Managing vehicle quality assurance inspections, including vehicle operational checks, reporting damages or issues and vehicle detailing
  • Working with a team to achieve daily goals and business objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
What we're looking for

You will have a 'can do' attitude and willingness to go above and beyond for our customers and fellow team members. Your previous experience in customer service will see you display the ability to resolve customer queries quickly and accurately, offering products and services to ensure they have a stress-free car rental experience.

  • A proactive problem solver, with strong attention to detail
  • Tech savvy and able to work across multiple IT platforms and tasks simultaneously
  • Flexible, available to work Monday to Friday, core hours between 8:30 am – 6:30 pm, varying with customer bookings

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