Equipment Servicing Professional

1 week ago

Perth, Western Australia beBeeServiceManager Full time $100,000 - $120,000
Job Opportunity

We are seeking a seasoned Service Manager to lead our workshop and yard operations.

This role involves overseeing the service team with a focus on safety and results-driven approach, managing the delivery of services, revenue, and profit within the business.

The successful candidate will instill a culture of uncompromising customer service excellence through all levels of the business, develop excellent working relationships based upon mutual respect with customers, suppliers, and other stakeholders.

Responsibilities include overseeing procurement, including external sales for the service division, developing the external servicing arm of the Access Services Group business to attract additional clientele, liaising and developing strong relationships with both external clients and internal stakeholders.

Reviewing lean processes to continuously improve and streamline operations to ensure efficiency and seamless service delivery, maintaining and adhering to safety standards driving the Company's Zero harm focus.

The ideal candidate will have previous experience in a similar position, managing and leading a team in servicing, periodical inspections, preventative maintenance, and repairs to equipment such as Elevated Work Platforms, Lighting Towers, and Telehandlers.

Experience working with diesel engines, hydraulic equipment, and electrical components, ability to multi-task and manage conflicting priorities while exceeding targets and achieving KPIs, ability to think critically and creatively to solve problems, strong communication skills, both written and verbal, ability to work in a dynamic and fast-paced environment effectively, meet deadlines, and successfully prioritise work.

A commitment to safety and safe working practices is essential.

Key responsibilities:

  • Manage and deliver agreed service budget, revenue, and profit within the business.
  • Instill a culture of uncompromising customer service excellence.
  • Develop excellent working relationships with customers, suppliers, and other stakeholders.
  • Oversee procurement and external sales for the service division.
  • Develop the external servicing arm of the business to attract additional clientele.
  • Review lean processes to improve and streamline operations.
  • Maintain and adhere to safety standards.

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