Operations Lead

5 days ago


Central Coast, Australia beBeeCustomer Full time $84,436 - $112,331
Front-of-House Operations Manager

We are seeking a highly skilled and experienced Front-of-House Operations Manager to lead our front-of-house operations.

The successful candidate will be responsible for leading a team of staff who work across key areas: Switchboard, Reception for Patient Enquiries, The Conference Centre, and Cashier Service.

Main Responsibilities
  • Ensure these areas run smoothly every day, providing excellent customer service to patients and visitors.
  • Support and develop your team, including training, coaching, and performance management.
  • Work closely with other hospital teams to solve problems and improve systems, technology, and training.
  • Be involved in emergency planning, support the hospital's paging and phone systems, and ensure cash handling is done properly.
About You
  • You have strong leadership experience, especially managing customer service or front-of-house teams.
  • You possess great communication and people skills – friendly, approachable, and professional.
  • You can follow and support emergency procedures and business continuity plans.
  • You enjoy solving problems and finding ways to improve services and systems.
  • Experience with call centres, reception, or similar high-volume service areas is desirable.


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