IT Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

**Technical Account Manager Opportunity**

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We're seeking a seasoned IT professional to join our team as a Technical Account Manager. In this role, you'll combine your technical expertise with exceptional customer service skills to deliver top-notch support and advice to our clients.

Your primary responsibility will be to manage relationships with small to mid-scale clients across various industries, providing proactive guidance on how to utilize technology to improve their business. You'll work closely with our service desk, field techs, and engineering teams to ensure seamless technical support when needed.

As a Technical Account Manager, you'll have the opportunity to grow your career in a dynamic environment that values innovation, collaboration, and continuous learning. We're committed to supporting your development through training sessions, certification programs, and mentorship opportunities.

We're looking for someone who is passionate about helping people understand and utilize technology to drive business success. If you have a proven track record of delivering outstanding support and advice within an MSP or similar IT service provider, we'd love to hear from you.

Key Responsibilities:

  • Manage relationships with small to mid-scale clients across various industries
  • Provide proactive guidance on how to utilize technology to improve client business
  • Collaborate with service desk, field techs, and engineering teams to ensure seamless technical support
  • Grow career in a dynamic environment that values innovation, collaboration, and continuous learning

Required Skills and Qualifications:

  • Proven experience delivering outstanding support and advice within an MSP or similar IT service provider
  • Ability to demonstrate success managing relationships with small to mid-scale clients across various industries
  • Strong technical understanding and experience in IT systems
  • Exceptional customer service skills and ability to communicate complex technical information to non-technical stakeholders

Benefits:

  • Competitive package with 100% salary and 0% commission
  • Free access to Uprise, including 1:1 coaching with qualified psychologists or counselors
  • Flexible hybrid working arrangements for work-life balance
  • Opportunities for personal and professional development through programs like FastTrack, Leadership Lab, and Leadership Academy

Others:

  • Option for a Tesla company car (conditions apply)
  • Regular social events and vibrant team culture
  • Loyalty profit sharing incentives for long-term employees
  • We welcome applications from Neurodiverse candidates

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