Workers Compensation Claims Officer
2 weeks ago
We are seeking a highly skilled Dispute Resolution Specialist to join our Workers Compensation team at GB - Global. This role will be responsible for representing our organization throughout the conciliation process, determining fair outcomes for workers compensation disputes.
Key Responsibilities- Representing our organization at conciliation conferences, ensuring a professional and courteous approach.
- Facilitating effective communication with various parties, including injured workers, conciliators, panel members, and legal representatives.
- Conducting pre-conciliation analyses to prepare for conferences and determine fair outcomes.
- Engaging with the Workplace Injury Commission (WIC) to resolve disputed matters.
- Providing high-quality customer service to internal customers, injured workers, and legal representatives.
- Settling claims within client service instructions, WorkSafe Victoria legislation, and company guidelines.
- Handling daily workflow and maintaining GB - Global's client service standards.
- Effectively communicating conciliation outcomes and ensuring timely action.
- Experience working within the Worker's Compensation industry and applying Work Cover legislation.
- Strong conflict resolution and negotiation skills.
- Excellent customer service, communication, and interpersonal skills.
- A tertiary qualification in Law, Business, or an industry-specific certification.
- A current and valid Driver's License.
GB - Global is a leading organization in the industry, providing career development opportunities and a supportive work environment. We value collaboration, making a positive impact, and offering a range of employee benefits, discounts, and wellbeing programs.
What We Offer- Attractive remuneration packaging and flexible work arrangements.
- Paid Parental Leave.
- Excellent working environment and team support.
- Exciting career opportunities and ongoing education and development.
- Service recognition awards and employee assistance programs.
- A dedication to employee wellbeing through corporate health insurance discounts and wellness programs.
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program.
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