Customer Support Director

3 weeks ago

Sydney, New South Wales, Australia sharonbennie Full time
Role Overview:

As a seasoned customer support professional, you will play a pivotal role in ensuring exceptional service and guidance is provided to clients from purchase to settlement. This is a high-volume, fast-paced environment where your expertise will be put to the test.

Key Responsibilities:

• Manage customer relationships and maintain daily, weekly, and monthly settlement status reports
• Liaise with vendors, agents, solicitors, financial planners, brokers, buyers, and internal staff regarding contract status, settlement, and construction progress
• Interpret and explain fundamental contract terms and conditions
• Prepare pitch materials, handover booklets, and manuals for document preparation

Requirements:

• 2+ years in a similar role within a high-volume developer, builder, broker, or related field
• Real Estate Certificate of License is preferred but not essential
• Strong understanding of timeframes within the House & Land development process
• Ability to work outside of normal hours during peak periods
• Maturity and a client-experience-focused mindset

What We Offer:

• Inspiring role supporting clients in their wealth-creation journeys
• Generous salary on offer for the right candidate
• Hybrid work environment with convenient CBD office location
• Career development opportunities
• Incredible office space with natural light, breakout area, and full kitchen/dining area
• Great workplace culture

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