Senior Sales Operations Officer

1 day ago

Bella Vista, New South Wales, Australia Holcim Full time
About this role

We are seeking a highly skilled Sales Operations Officer to join our team at Holcim. As a global leader in innovative and sustainable building solutions, we are committed to enabling greener cities, smarter infrastructure, and improving living standards around the world.

The successful candidate will be responsible for supporting the Quote to Cash team through timely, accurate, and thoughtful processing of invoice adjustments, online customer portal enquiries, lab testing charges, quotes, and other enquiries presented by key internal and external stakeholders.

This is a heavily deadline-driven role in a high-volume environment, requiring adaptability to shifting priorities, and proactively solving problems while continuously investing in and engaging with the operations support team.

Key responsibilities
  • Raising and maintaining 100% accurate and under two-hour turnaround of customer quotes.
  • Ensuring daily invoice adjustments are processed accurately, following defined approval processes and within billing deadlines.
  • Maintenance of Sales Force data as required by Q2C Operations Support Manager.
  • Timely and accurate processing of lab charges within predefined billing deadlines.
  • Timely under 24 hours response to online customer portal enquiries.
  • Assisting in ongoing inbox management.
  • Managing day-to-day innovative and effective operational service delivery to the business of Sales Operations support.
About you

To succeed in this key role, you should possess the following:

  • Demonstrated Sales Operations support experience in a shared services model.
  • Demonstrated training & support experience in sales operations.
  • Attention to detail and clear communication skills.
  • A customer excellence and continuous improvement mindset.
  • Excellent computer skills (SAP, Google suite, Microsoft suite, Salesforce).
  • SAP experience is favourable but not essential.

We offer a high-performance workplace empowering problem solvers, creative thinkers, and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce.

We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability, or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination.

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

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