Front Desk Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $68,430 - $90,436

Role Overview

Our Resort is seeking an accomplished Front Office Manager to lead our front desk team. This exciting opportunity offers a chance to step into a leadership role at one of our most picturesque resort locations, with a supportive team culture and excellent employee benefits.

Key Responsibilities

  • Lead and inspire the front office team to deliver exceptional guest service.
  • Ensure a seamless check-in/check-out experience for guests.
  • Support daily operations, guaranteeing accuracy, efficiency, and attention to detail.
  • Mentor and guide team members, fostering a positive and productive work environment.
  • Address guest feedback and resolve issues in a proactive, solution-focused manner.

Requirements

  • Proven leadership experience in a front office or similar supervisory role, with strong team coordination and people management skills.
  • Strong background in hospitality, preferably within a hotel or resort setting, with a thorough understanding of front office operations and guest service excellence.
  • Exceptional customer service abilities, with a calm and professional approach, even during busy or challenging situations.
  • Excellent time management and organisational skills, with the ability to juggle priorities and ensure tasks are completed efficiently.
  • High standard of personal presentation, aligned with the professionalism and image of our brand.
  • Flexibility to work across a rotating roster, including weekends, to meet the operational needs of the resort.

About Us

Join Minor Hotels, one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.

Our Benefits

As a valued member of our team, you'll enjoy a comprehensive package designed to support your career growth, wellbeing, and work-life balance:

  • Competitive Remuneration: A highly competitive remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels' business needs (eligibility applies).
  • Exclusive Discounts: 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
  • Discounts on international accommodation, food and beverage outlets worldwide.
  • Savings and cashback at over 400 popular retailers in Australia and New Zealand.
  • Discounts on entertainment and experiences.
  • Discounted furniture purchases to enhance your personal space.
  • NIB insurance discounts for added financial security.
  • Leave Benefits: Generous paid leave, including parental leave and birthday leave.
  • Wellbeing and Support: Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
  • Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

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