Training Specialist

7 days ago

Canberra, ACT, Australia beBeeTrainer Full time $90,000 - $140,000

This role can be based in Sydney, Newcastle or Canberra.

You will deliver product training using various delivery methods. You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and stakeholders where required and have a mindset that will enable you to analyze and prioritize issues at hand and escalate them when necessary.

Key Responsibilities

  • Provide on-site pre and post installation support for venue management systems, applications, and web-based products
  • Develop structured training courses and supporting documentation
  • Develop and maintain strong customer relationships
  • Manage customer enquiries and ensure all information is logged in salesforce
  • Assist with operational acceptance testing (OAT) on new and existing products
  • Work with sales on new bids and tenders
  • Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
  • Manage client calls utilising our call management system (salesforce)

Requirements

  • Epic customer service skills
  • A love for helping people and an appetite to learn
  • Knowledge of casino and/or club operational procedures and gaming knowledge is highly desired
  • Advanced knowledge of Microsoft word, Excel, and PowerPoint
  • Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded
  • Hands-on experience in the delivery of formal training programs
  • Exceptional presentation, organisational, oral, and written communication skills, including the ability to write training and procedural documentation
  • Demonstrated ability to work collaboratively and with a team

About Us

We are a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.

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