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Customer Service Liaison
2 months ago
Hastings Deering (Australia) Ltd is seeking a skilled Customer Support Representative to join our Construction Industries team in Mount Isa, Far North Queensland.
This role reports to the Customer Support Manager - Regional and focuses on developing collaborative and trusted customer business relationships to identify key business drivers and opportunities to meet parts and service sales targets.
Key Responsibilities- Manage customer satisfaction for assigned accounts and positively influence equipment performance, maintenance, and repair costs by understanding customer business needs.
- Deploy marketing initiatives to demonstrate value, capability, and quality of business solutions to ensure parts and service budget targets are met.
- Develop and execute a coverage plan to maintain high-quality customer relations.
- Communicate value delivery and business initiatives through regular meetings with key customer influencers.
- Assist with parts supply issues focusing on quality and continuity.
- Identify potential market opportunities and threats for commodity growth within the territory.
- Provide parts commodity and service opportunity pipeline management to the Business for planning and forecasting.
- Maintain accurate and up-to-date customer and equipment records in Hastings Deering's CRM System.
You will bring the following skills and experience to the role:
- Minimum five years' experience in a customer-facing position, preferably in the heavy earthmoving industry.
- Demonstrated effective territory management experience with the ability to manage a large customer base.
- Demonstrated experience in developing and maintaining mutually beneficial customer relationships.
- Knowledge of the Caterpillar product range is highly desirable.
- Tertiary qualifications in Business, Commerce, Engineering, or equivalent.
- Relevant trade qualifications are highly desirable.
- Excellent written and verbal communication skills.
