Technical Operations Engineer
6 days ago
Welcome to ShopGrok Pty, where we provide innovative solutions to help businesses thrive. We're currently seeking a highly skilled Technical Support Engineer to join our dynamic team.
- Job Summary:
- Provide exceptional technical support to our customers via multiple channels.
- Work collaboratively with cross-functional teams to identify and resolve technical issues.
- Maintain accurate records of customer interactions and contribute to continuous improvement efforts.
This role involves working closely with various stakeholders, including customers, developers, and data engineers, to deliver top-notch support services.
- Main Responsibilities:
- Respond to customer inquiries via phone, email, and chat platforms.
- Troubleshoot and resolve technical issues with the assistance of the development team.
- Work closely with data engineers to enhance the platform and ensure data accuracy.
- Maintain accurate records of customer interactions and resolve issues efficiently.
To be successful in this role, you must possess strong technical skills and excellent communication abilities.
- Essential Requirements:
- Bachelor's degree or Diploma in Software Engineering, Computer Science, or related field.
- Strong written and verbal communication skills.
- Experience with project management tools like Jira and proficient in MS Office and Google Suite applications.
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