Technical Operations Engineer

6 days ago


Sydney, New South Wales, Australia ShopGrok Pty Full time
Overview

Welcome to ShopGrok Pty, where we provide innovative solutions to help businesses thrive. We're currently seeking a highly skilled Technical Support Engineer to join our dynamic team.

  • Job Summary:
  • Provide exceptional technical support to our customers via multiple channels.
  • Work collaboratively with cross-functional teams to identify and resolve technical issues.
  • Maintain accurate records of customer interactions and contribute to continuous improvement efforts.
Responsibilities

This role involves working closely with various stakeholders, including customers, developers, and data engineers, to deliver top-notch support services.

  • Main Responsibilities:
  • Respond to customer inquiries via phone, email, and chat platforms.
  • Troubleshoot and resolve technical issues with the assistance of the development team.
  • Work closely with data engineers to enhance the platform and ensure data accuracy.
  • Maintain accurate records of customer interactions and resolve issues efficiently.
Requirements

To be successful in this role, you must possess strong technical skills and excellent communication abilities.

  • Essential Requirements:
  • Bachelor's degree or Diploma in Software Engineering, Computer Science, or related field.
  • Strong written and verbal communication skills.
  • Experience with project management tools like Jira and proficient in MS Office and Google Suite applications.


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