Senior Technical Engineer
4 days ago
Our products can help customers increase productivity, save energy and reduce operating costs.
Nidec Control Techniques is where technology and engineering come together to create solutions for the benefit of our customers, driven by compromise for a world in action.
Together, we make the world spin smarter.
As a Senior Technical Engineer, the successful candidate will be responsible for: Pre-sale support for customers (Application support, Technical Support) Technical Sales Support – Preparation of technical specifications based on products and systems solutions for bidding document First Line of Response for CT Drives Management of the Repair Center-Australia Job Specification: To provide technical support to customers and the sales team including but not limited to: (presentations, demos, training, technical clarification of specification, scope of supply, selection of products, configuration, cost calculations, setting the parameters, commissioning, programming, site test, etc.) Work with local sales team to fulfil customer's requirements Leverage internal technical expertise to provide effective solutions to customer issues.
Conduct site visits for technical problem investigations Provide product seminars for our customers Handle complaints, and claims, making primary assessments of any issues Support the warranty process Prepare claim reports, and relay the cases to the service department (HQ) Follow-up after-sales cases with service engineers to ensure customer satisfaction Report data as requested whilst maintaining service files and records Qualifications/Skills & Experience: University degree: electrical, electronics engineering (preferred) Knowledge of various machine applications Strong Microsoft Office Skills (Word, Excel) Results Driven Time & Priority Management Skills Strong Interpersonal Skills Customer Oriented We will support you in being at your best at work and in living well outside of it.
We will also offer opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.
Nidec can offer you a comprehensive benefits package including but not limited to: Competitive salaries based on experience and the current market rates.
25 days AL + Bank Holiday.
Additional day off for your birthday.
EV and cycle-to-work schemes.
Vouchers & discounts programme.
A whole host of additional benefits.
Seniority level Mid-Senior level Employment type Full-time Job function Engineering, Sales, and Customer Service Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr
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