IT Infrastructure Specialist

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $70,000 - $80,000

Job Title: IT Support Professional

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This is an intermediate position where the successful candidate will provide technical assistance to computer system users and answer questions or resolve computer problems for clients involving interaction in person, by telephone, by email, etc.

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The role involves diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.

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Responsibilities include monitoring, supporting, troubleshooting, and resolving operating issues, including failures and service-level degradation.

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Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.

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Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.

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Configure and set up workstations and laptops.

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Participate in troubleshooting and quickly arrive at workable solutions.

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Advise others on resolution and solutions in issues.

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Resolve end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

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Provide support and technical setup at trade shows which includes periodic travel.

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Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.

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Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.

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Requirements:

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  • \
  • At least 1 year of Service Desk experience is preferred\
  • High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required\
  • A+ Certification or other technology certifications a plus\
  • Ability to configure workstations/laptops.\
  • Good written/verbal communication skills.\
  • Ability to troubleshoot operations issues.\
  • Ability to complete basic hardware/software installations.\
  • Good hardware/software troubleshooting skills.\
  • Basic understanding of software monitoring tools.\
  • Understanding of backup procedures.\
  • Good problem-solving skills.\
  • Good organizational skills.\

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