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Support Professional
2 weeks ago
We are seeking an experienced support professional to join our team as a Support Assistant.
The role will involve providing administrative assistance and maintaining a service directory for staff, utilizing your customer service skills and organizational abilities to ensure seamless day-to-day operations.
About the OpportunityYou will be working closely with the team to answer customer enquiries relating to the Service Directory, handle updates, and coordinate training sessions.
Additionally, you will be tasked with assisting in documenting work instructions and improving standard operating procedures, ensuring data quality by identifying inconsistencies and inaccuracies.
About YouTo succeed in this role, you will require strong customer service skills, excellent written and verbal communication skills, and strong organizational abilities.
Aptitude in Microsoft Office applications, particularly SharePoint, Promapp (Nintex Process Manager), Power Automate, and Power BI, would be beneficial but not essential.
