Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeExperience Full time

We are seeking a Customer Experience Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences.

As a Customer Experience Specialist, you will be responsible for meeting and greeting customers, processing orders, and providing informative knowledge on our products. You will also contribute to a positive and fun team culture.

To be successful in this role, you will need to have previous retail, sales or customer service experience. Excellent communication and people skills are essential, as well as the ability to thrive in a fast-paced environment.

In return, we offer a competitive product allowance and family & friends discounts. You will also have the opportunity to develop your skills through our online platform, with access to retail certifications to strengthen your knowledge and capability.

About us

We are a leading eye care and eyewear retailer with over 80 years of experience. We are committed to creating a workplace where our team members feel valued, respected and empowered. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

Our mission is to help people see more and be more. We bring together the expertise of two industry pioneers to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands and cutting-edge lenses that lead the industry in innovation.

Key Responsibilities:

  • Meeting and greeting customers and providing exceptional customer service
  • Processing orders and providing informative knowledge on our products
  • Contributing to a positive and fun team culture

Requirements:

  • Previous retail, sales or customer service experience
  • Excellent communication and people skills
  • Able to thrive in a fast-paced environment

Benefits:

  • Competitive product allowance
  • Family & friends discounts
  • Access to online platform for skill development

Why us?

We are a company that values its employees and offers a range of benefits to support their wellbeing and career development. We are committed to creating a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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