Scientific Instrumentation Technician

1 day ago


Sydney, New South Wales, Australia beBeeCustomerSupport Full time

We are seeking a Customer Service Professional to join our team in Sydney. This is an excellent opportunity to work with a leading company in a key customer-facing role.

About the Position

As a Customer Support Specialist, you will be part of a team of 17 Engineers serving customers across Australia. Your responsibilities include installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation. You will also perform diagnoses and supports remotely, keep customers informed, and collaborate with internal teams to resolve issues.

  • Responsibilities:
  • Repair and maintenance of complex scientific and analytical equipment
  • Perform installation of instruments from delivery to sign-off
  • Perform diagnoses and supports remotely
  • Keep customers well informed and appropriate personnel on any open issues

Requirements:

  • Educated in a relevant subject such as Electronic/Electrical Engineering or Advanced Diploma and above
  • At least 2 years of experience in customer support or technical support
  • Experience in precision mechanics
  • Excellent customer-relationship skills
  • Good technical hands-on skills and ability to work with tools (toolkit)
  • Able and willing to travel 50%-60% of your time across Australasia
  • Ability to solve problems and make sound decisions under stressful conditions
  • Politeness and diplomacy
  • Good organizational and planning skills
  • Great sense of initiative and ability to work with people at different hierarchical levels
  • Be able to work independently in the field and as part of a team
  • Passionate about customer service

Desirable Skills:

  • Background in XRF or XRD will be a strong asset
  • NSW or other states radiation safety license
  • Experience with other analytical equipment would also be an advantage


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