Scientific Technical Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $85,000
Customer Support Role

We are seeking a highly skilled Customer Service Representative to fill this key customer-facing position.

This role involves installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation.

  • Repair and maintenance of complex scientific and analytical instrumentation
  • Perform installation of equipment from delivery to sign-off.
  • Perform diagnoses and supports remotely.
  • Keep customers well informed and appropriate personnel on any open issues.

Key Requirements:

  • Educated in a relevant subject such as Electronic/Electrical Engineering, Advanced Diploma and above.
  • At least 2 years of experience in customer support or in technical support
  • Experience in precision mechanics.
  • Excellent customer-relationship skills.
  • Good technical hands-on skills and abilities to work with tools (toolkit).
  • Able and willing to travel, 50% - 60% of your time, across Australasia.
  • Ability to solve problems.
  • Ability to make sound decisions under stressful conditions.
  • Politeness and diplomacy.
  • Good organizational and planning skills.
  • Great sense of initiative and ability to work with people at different hierarchical levels.
  • Be able to work independently in the field and as part of a team.

Desirable qualifications include background in XRF or XRD, NSW or other states radiation safety license, and experience with other analytical equipment.

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