Technical Leadership Position

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $220,000

Job Title: Technical Leadership Position

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We are seeking a seasoned professional to fill the role of Regional Service Delivery Director. This individual will be responsible for overseeing the delivery of exceptional customer experiences across the APAC region.

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Responsibilities:

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  • Strategic Leadership: Develop and execute a regional service delivery strategy aligned with the company's overall goals, focusing on maximizing customer satisfaction, retention, and product adoption.">
  • Team Management & Development: Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists. Foster a collaborative, high-performance culture focused on continuous improvement and knowledge sharing.">
  • Technical Pre-Sales Oversight: Ensure the technical pre-sales team effectively articulates the value proposition of our software, provides compelling technical solutions, and builds strong relationships with prospective customers.">
  • Customer Onboarding & Activation: Oversee the smooth and efficient onboarding and activation of new customers, ensuring a positive initial experience and setting the stage for long-term success.">
  • Technical Support Excellence: Drive the delivery of high-quality and timely technical support, ensuring efficient issue resolution, proactive communication, and a focus on exceeding customer expectations.">
  • Product Adoption & Customer Success: Develop and implement strategies to drive product adoption, working closely with the Account Management team to identify opportunities for expansion and ensure customers realize the full value of our solutions.">
  • Cross-Functional Collaboration in APAC: Collaborate effectively with Sales, Account Management and Marketing APAC teams to ensure a seamless customer journey and alignment within the team.">
  • Global Functional Collaboration: Work closely with global Services leaders to guarantee alignment and standardisation of services worldwide.">
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Requirements:

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  • Bachelor's degree: In Computer Science, Engineering, or a related technical field.">
  • Experience: 5+ years of progressive experience in customer-facing technical roles within a software company.">
  • Leadership Experience: Proven experience leading and managing diverse technical teams, including pre-sales, onboarding, support, and adoption functions.">
  • Skills: Strong understanding of software implementation methodologies, customer support best practices, and product adoption strategies.">
  • Communication Skills: Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with customers at all levels.">
  • Problem-Solving Skills: Demonstrated ability to develop and implement strategic initiatives and drive measurable results.">
  • ITIL Certification: ITIL certification or equivalent knowledge of IT service management frameworks.">
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Benefits:

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  • Wellness Program: $500 annual wellness fund for mental/physical health and office-related expenses. Unlimited online mental health support through BetterHelp for you and your family.">
  • Additional Time Off: Enjoy an additional week of annual leave, along with three paid training days and two paid volunteer days.">
  • Work Flexibility: Remote work options.">
  • Family Support: Parental leave salary supplement.">
  • Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth.">
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