Customer Service Representatives for Sydney-Based Cosmetic Distributor

4 weeks ago


Sydney, New South Wales, Australia 4C Recruitment Solutions Full time

Sydney CBD – hybrid work arrangement

As a key member of our national team, you will play a pivotal role in delivering exceptional customer service across Australia and New Zealand.

  • Job Summary: We seek a highly skilled and motivated individual to join our dynamic call centre team.

We offer a competitive salary package including base salary ($65,000 - $85,000 per annum) and bonus incentives, as well as opportunities for professional growth and development. In addition, staff enjoy discounts on our cosmetic products, regular social events, and a supportive team environment.

Key Responsibilities:

  • Inbound Calls: Provide world-class customer support and resolve enquiries efficiently
  • Order Processing: Accurately process customer orders with minimal errors
  • Internal Collaboration: Liaise with sales teams to ensure seamless customer interactions
  • Customer Relationships: Build and maintain strong relationships with valued customers
  • Logistics Coordination: Work closely with logistics teams to ensure smooth scheduling

Required Skills and Qualifications:

  • Experience: At least 2 years of call centre or customer service experience
  • Communication: Excellent communication and telephone manner skills
  • Technology: Proficient in ERP systems and social media platforms
  • Drive: KPI-driven and results-focused individual
  • Teamwork: Tenacious and supportive team player with strong organisational skills
  • Continuous Learning: Keen to learn and adapt to new situations


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