IT Infrastructure Specialist

3 days ago

Perth, Western Australia beBeeSystemAdministrator Full time $99,999 - $124,999
Expert System Administrator Required

At the core of our organization is a culture that prioritizes innovation, excellence, and client satisfaction. As a key member of our team, you will be instrumental in shaping the IT landscape for our clients.

The ideal candidate will possess exceptional technical expertise, strong problem-solving skills, and the ability to effectively communicate with clients at all levels.

  • Key Responsibilities:
  • Advanced Troubleshooting & Escalation Management: Provide timely resolution of complex, high-severity technical issues and escalations.
  • Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions.
  • Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, concise updates, technical explanations, and actionable next steps.
  • System Administration Expertise: Deliver expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services.
  • Tier 2/3 Escalation Handling: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.
  • Proactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.
  • Solutions-Service Bridge: Act as a vital liaison between our solutions and service desk teams, ensuring seamless project handovers and providing feedback for continuous improvement.
  • Documentation Custodian: Maintain precise and up-to-date technical documentation for troubleshooting guides, client infrastructure configurations, and service workflows.
  • Process Improvement Contributor: Proactively identify opportunities to enhance service delivery processes and team efficiency, contributing to continual improvements.
Required Skills and Qualifications:
  • Extensive Technical Expertise: Infrastructure & Network Management, Cloud & Security Knowledge, RMM & PSA Tools Proficiency, Problem-Solving & Service Focus.
  • Experience in a team lead, mentorship, or supervisory role within an IT service environment.
Benefits and Perks:
  • Competitive remuneration package with opportunities for salary progression.
  • Break-out career opportunities in cyber security, cloud, and ICT infrastructure.
  • Responsibility for client systems and active involvement in their ICT direction.
  • Support and opportunities for personal development through company-funded study schedules, exams, and mentoring.
  • Ongoing certification opportunities.
  • Work from home options and flexible schedules.
Join Our Team Today

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