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Student Enquiry Officer

2 months ago


Melbourne, Victoria, Australia Chisholm Institute of TAFE Full time
About the Role

The Student Enquiry Officer is a key position within the Student Enrolment Department at Chisholm Institute of TAFE. This role is responsible for providing exceptional customer service to students and internal stakeholders, ensuring a positive and productive experience for all.

Key Responsibilities
  • Provide timely and accurate information to students and staff regarding enrolment procedures, fees, and documentation requirements.
  • Assist students with general enquiries, including certificate collection, parking permits, and general directions.
  • Offer advice and support to students on fees, documentation, and eligibility requirements.
  • Maintain accurate records and data management systems to ensure efficient enrolment processes.
  • Collaborate with internal teams to resolve student issues and concerns.
Requirements
  • Relevant qualification at a minimum of post-secondary level or equivalent relevant experience.
  • Demonstrated customer service orientation and excellent interpersonal skills.
  • Previous administration experience in complex environments, with intermediate PC skills and familiarity with data management systems.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Strong communication and active listening skills, with a high level of attention to detail.
About Chisholm Institute of TAFE

Chisholm Institute of TAFE is one of the largest vocational training providers in the state, with a team of over 1,400 dedicated staff supporting 41,000 students. We offer over 400 courses, including nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

What We Offer
  • An inclusive work culture that values diversity and promotes a positive and productive work environment.
  • Professional development opportunities to continue growing your career and nurturing your students.
  • Networking opportunities with industry partners and access to state-of-the-art facilities on our campuses.
  • A competitive hourly rate and attractive benefits package.