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IS Analyst-Technical Support Specialist

2 months ago

Melbourne, Victoria, Australia F3517 Franklin Templeton Australia Limited Full time
Job Title: IS Analyst-Technical Support

At Franklin Templeton Australia Limited, we're committed to delivering exceptional technology support to our employees. As an IS Analyst-Technical Support, you will play a critical role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide technical support for desktops, laptops, and mobile devices
  • Troubleshoot and resolve technical issues in a timely manner
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call rotation and provide after-hours support as needed
Requirements:
  • Bachelor's degree in Computer Science or related field
  • Minimum 4 years of experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in Windows 10, Office 365, and mobile technologies
Preferred Qualifications:
  • Experience with ServiceNow Ticketing system
  • Knowledge of ITIL framework

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're passionate about delivering exceptional technical support and are looking for a challenging and rewarding role, please submit your application.