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Senior Technical Specialist Opportunity

3 weeks ago

Bayside Council, Australia beBeeTechnical Full time $90,000 - $120,000
Senior Support Specialist Opportunity

We are seeking a seasoned Senior Support Specialist to join our dynamic team. In this exciting role, you will be responsible for providing expert technical support to customers nationwide, addressing complex issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments.

This is an exceptional opportunity for someone looking to grow their career in a supportive environment that encourages continuous learning and skill development. As a Senior Support Specialist, you will have the chance to work on a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challenges.

  • Key Responsibilities:
  • Provide remote and occasional onsite support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments.
  • Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performance.
  • Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challenges.
  • Document and log all actions and solutions in our systems for accountability and future reference, and mentor juniors in key skills.
  • Work closely with experienced team members to identify opportunities for process improvement and skill development, ensuring consistent service delivery.
Requirements
  • An extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles.
  • Outstanding spoken and written communication skills in English.
  • Deep knowledge in Windows Server, desktop and Azure AD/GPO/DNS/DHCP.
  • Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365.
  • Experience working with Hyper-V and other virtualisation solutions.
  • Extensive experience with backup technologies.
  • Excellent complex-problem diagnosis technique.
  • Exposure to ticketing tools.
Benefits
  • A competitive salary package.
  • All employees have free access to personal development resources.
  • Flexibility for a satisfying work-life balance.
  • Ongoing opportunities for professional development and growth.
  • A supportive and inclusive work culture.
  • A comprehensive benefits package.

At our organisation, we value diversity and inclusion, and welcome applications from neurodiverse candidates. We offer flexible options to support your success, including accommodations for job duties and training.