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Customer Service Representative
2 months ago
Position Overview: Chandler Macleod is looking for a dedicated Contact Centre Officer to join our team.
Location: Various locations available.
Employment Type: Maximum term contract.
Security Clearance: Must be eligible for Baseline Clearance.
Employee Benefits: Includes paid leave, public holidays, and superannuation contributions.
Key Responsibilities- Deliver exceptional inbound and outbound telephonic assistance to clients and their representatives.
- Implement the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 in all communications.
- Work independently to manage workflow and escalate any potential risks or issues as necessary.
- Build and nurture relationships with both internal and external stakeholders to facilitate positive outcomes.
- Address both standard and complex inquiries, collaborating with other departments as needed to resolve complaints or systemic challenges.
- Guide clients in accessing various Redress Support Services.
- Propose innovative ideas and identify opportunities for enhancing service delivery efficiency.
- Exhibits strong communication skills, conveying messages clearly and effectively in both verbal and written formats.
- Possesses an understanding of trauma-informed care principles and their significance in delivering high-quality service.
- Demonstrates knowledge of relevant legislation, policies, and procedures.
- Maintains a high level of accuracy and attention to detail in information processing and documentation.
- Exhibits the ability to self-manage in a dynamic environment with a substantial workload.
- Applies critical thinking and problem-solving skills with a focus on solutions.
We encourage qualified candidates to consider this opportunity.
