Service Execution Team Leader

2 weeks ago

Adelaide Airport, Australia Ikea Full time
About the Role

We are seeking a highly skilled Service Execution Team Leader to join our team at IKEA. As a key member of our operations team, you will be responsible for overseeing the daily operations of our Service Execution team, ensuring high-quality service delivery and excellent customer experience.

Key Responsibilities
  • Lead and manage the Service Execution team to achieve operational excellence and customer satisfaction.
  • Develop and implement strategies to improve team performance, efficiency, and productivity.
  • Collaborate with cross-functional teams to ensure seamless execution of customer orders and resolve any issues that may arise.
  • Coach and mentor team members to enhance their skills and knowledge, promoting a culture of continuous learning and development.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Ensure compliance with IKEA's standard operating procedures, Code of Conduct, and local legislation related to health, safety, and security.
Requirements
  • Proven experience in leading and managing teams, with a strong track record of achieving operational excellence and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced, dynamic environment, with a strong focus on customer experience and satisfaction.
  • Knowledge of Microsoft Office suite and other relevant software applications.
What We Offer

As a Service Execution Team Leader at IKEA, you will have the opportunity to work in a dynamic and innovative environment, with a strong focus on customer experience and satisfaction. You will be part of a talented team that is passionate about delivering exceptional service and creating a better everyday life for the many people.

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