Housekeeping Operations Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $92,500
Job Title: Housekeeping Office Coordinator

This is a dynamic role that serves as the vital link between guests, staff, contract workers, and other hotel departments.

The primary objective of this position is to maintain seamless communication and task execution by utilizing strong organizational skills and attention to detail.

Key Responsibilities:
  • Work Allocation Management: Prepare daily work allocations for Room Attendants using e-Housekeeping software
  • Record Maintenance: Maintain various records, including phone logs, queue rooms, FCS reports, and maintenance requests
  • Room Status Updates: Update room status and coordinate with Floor Supervisors, Front Desk, and Rooms Controller
  • Guest Complaint Handling: Handle guest complaints according to established procedures and inform senior housekeeping staff
  • Cleanliness and Organization: Ensure the cleanliness and organization of the Housekeeping Office at all times
  • Special Requests: Perform special requests and follow-up tasks assigned by the previous shift coordinator
  • Turndown Attendant Preparation: Coordinate preparation of items for Turndown Attendants
  • Lost and Found Management: Manage the Lost and Found system, logging and storing items correctly
  • Maintenance Request Entry: Enter maintenance requests promptly into FCS for Engineering follow-up
  • Filing System Maintenance: Maintain an efficient filing system for daily reports and updates notice boards inside the Housekeeping Office
  • Assistance and Clerical Duties: Assist PM Supervisor with AM shift reports and perform additional clerical duties as needed
Requirements:
  • Customer Service: Passion for delivering exceptional customer service
  • Communication Skills: Excellent verbal and written communication skills
  • Experience: At least 2-3 years' experience in a hotel environment
  • Complaint Handling: Ability to handle guest complaints and prioritize tasks effectively
  • Health and Safety: Understanding of workplace health and safety practices
  • Technical Skills: Proficiency in MS Word, Excel, and Micros
  • Availability: Availability to work a full-time rotational roster, including weekends and public holidays
  • Work Permit: Right to work in Australia

As a key member of our team, you will be responsible for ensuring seamless communication and task execution. If you are passionate about delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.

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