Housekeeping Office Coordinator

5 days ago

Sydney, New South Wales, Australia Shangri-La Hotels Full time

**About Us**

Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guest rooms and suites, 4 food & beverage outlets and 18 functions rooms.

**About the Role**

The Housekeeping Office Coordinator role reports directly to the Executive Housekeeper & Assistant Executive Housekeeper. As the Office Coordinator, you will be responsible for receiving and coordinating information between guests, employees, contract staff and other hotel departments. You will be required to action requests by both staff and employees as well as undertake other AM & PM clerical duties within the housekeeping department.

**Your duties will include but are not limited to**:
Operational AM
- Prepare daily work allocations (via e-Housekeeping) for the Room Attendants
ensuring that all staff are allocated the correct number of credits and that all rooms
are covered as required.
- Maintain all the necessary tasks throughout the shift; these include the
Housekeeping phone log, queue rooms, FCS records, daily housekeeping reports, Maintenace requests and Lost property enquiries.
- Update room status as needed and maintain an effective flow of communication
with the Floor Supervisors and Front Desk and Rooms controller. Ensure all
priority rooms are released in the allocated amount of time.
- Handle guest complaints in accordance with the established procedure and
immediately advise the Director of Housekeeping/Assistant Executive
Housekeeper, in order that they remain informed, and the matter is rectified. It is
essential that these matters are followed up.
- Responsible for the cleanliness and tidiness of the Housekeeping Office at all
times.
- Handover any special requests or other follow up requests to the Office Coordinator PM. Ensure that a checklist is completed for all tasks done during the shift.

Operational PM
- Respond to guests' requests phoned to the Housekeeping Office, take from AM
Coordinator any requests not yet followed up.
- Take guest complaints from AM Office Coordinator and follow up.
- Co-ordinate preparation of all necessary items for the Turndown Attendants.
- Handle and maintain the Lost and Found system as established, logging and storing all items correctly each day.
- Ensure that priority and occupied room maintenance requests are entered promptly into FCS for Engineering follow up.
- Keep an efficient, effective and up to date filing system of all daily reports: Linen Change/DND checklist, Room allocation sheet, Lost and Found enquiries.
- Update notice boards at all times inside the Housekeeping Office including special information regarding rooms on cork board and in the housekeeping logbook.
- Assist PM Supervisor with the daily reports for the AM shift.
- Additional clerical duties involving liaising with Post Office for collection & delivery of guest parcels.

**About You**
- Passion to deliver exceptional customer service.
- Excellent communication skills; including both verbal and written.
- At least 2-to-3-years' experience in a hotel environment
- Ability to handle guest complaints and work with conflicting priorities.
- Understanding of workplace practices in Occupational Health and Safety
- Computer literacy MS Word, Excel, Micros
- Be available to a work a full-time rotational roster, including weekends and public holidays.
- Rights to work in Australia.

**No recruitment agencies, please

  • Housekeeping Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Park Hyatt Full time

    OverviewJoin to apply for the Housekeeping Coordinator role at Park Hyatt.Park Hyatt Sydney is seeking to appoint an enthusiastic and career focused Housekeeping Coordinator in join our professional Housekeeping team.This is not your typical career opportunity. This is the Hyatt Touch.ResponsibilitiesThis role is responsible for coordinating the work of...

  • Housekeeping Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Park Hyatt Full time

    Overview Join to apply for the Housekeeping Coordinator role at Park Hyatt. Park Hyatt Sydney is seeking to appoint an enthusiastic and career focused Housekeeping Coordinator in join our professional Housekeeping team. This is not your typical career opportunity. This is the Hyatt Touch. Responsibilities This role is responsible for...

  • Housekeeping Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Join our team as a Housekeeping Coordinator, where you'll help create a welcoming environment for guests while enjoying flexible work options and on-the-job trainingABOUT THE ROLEAre you passionate about cleanliness and hospitality? Ozone Services Group is seeking several experienced Housekeeping Coordinators to work with our partner hotels in Sydney CBD,...

  • Housekeeping Coordinator

    6 days ago

    Sydney, New South Wales, Australia Ozone Services Group Full time

    Staff Referral Bonus: Rewarding employees for bringing in great talent.- Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.- Employee of the Month Recognition: Celebrating top performers with rewards.- Gift Cards and Incentives: Showing appreciation for dedication and excellence.- On-the-Job Training: Providing continuous learning...

  • Housekeeping Coordinator

    6 days ago

    Sydney, New South Wales, Australia Ozone Services Group Full time

    Staff Referral Bonus: Rewarding employees for bringing in great talent.- Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.- Employee of the Month Recognition: Celebrating top performers with rewards.- Gift Cards and Incentives: Showing appreciation for dedication and excellence.- On-the-Job Training: Providing continuous learning...

  • Housekeeping Coordinator

    11 hours ago

    Sydney, New South Wales, Australia Ozone Services Group Full time

    NSW Sydney CBD - Part TimeStaff Referral Bonus: Rewarding employees for bringing in great talent.Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.Employee of the Month Recognition: Celebrating top performers with rewards.Gift Cards and Incentives: Showing appreciation for dedication and excellence.On-the-Job Training: Providing...

  • Housekeeping Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Ozone Services Group Full time

    Staff Referral Bonus: Rewarding employees for bringing in great talent.Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.Employee of the Month Recognition: Celebrating top performers with rewards.Gift Cards and Incentives: Showing appreciation for dedication and excellence.On-the-Job Training: Providing continuous learning...

  • Housekeeping Operations Coordinator

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $92,500

    Job Title: Housekeeping Office CoordinatorThis is a dynamic role that serves as the vital link between guests, staff, contract workers, and other hotel departments.The primary objective of this position is to maintain seamless communication and task execution by utilizing strong organizational skills and attention to detail.Key Responsibilities:Work...

  • Housekeeping Coordinator

    1 week ago

    Sydney, New South Wales, Australia Ozone Services Group Full time $50,000 - $80,000 per year

    Staff Referral Bonus: Rewarding employees for bringing in great talent.Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.Employee of the Month Recognition: Celebrating top performers with rewards.Gift Cards and Incentives: Showing appreciation for dedication and excellence.On-the-Job Training: Providing continuous learning...

  • Housekeeping Coordinator

    3 days ago

    Sydney, New South Wales, Australia Ozone Services Group Full time

    Staff Referral Bonus: Rewarding employees for bringing in great talent.Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.Employee of the Month Recognition: Celebrating top performers with rewards.Gift Cards and Incentives: Showing appreciation for dedication and excellence.On-the-Job Training: Providing continuous learning...