Experienced Customer Experience Lead Wanted

6 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Title: Customer Care Team Leader

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Nak Hair is an Australian-based haircare company dedicated to creating beautiful products inspired by the Australian lifestyle.

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We are seeking a skilled and experienced Customer Care Team Leader who will lead, motivate, and support the team in delivering exceptional customer service across all touchpoints.

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The ideal candidate will have 2-3 years of experience in a customer service team environment, demonstrated leadership ability, strong business operations understanding, and excellent written and verbal communication skills.

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This role offers the opportunity to work in a fast-paced environment, balance hands-on service delivery with team leadership, and drive improvements that enhance both team performance and customer satisfaction.

","Responsibilities:
  • Lead, coach, and mentor the Customer Care team to deliver outstanding customer experiences.
  • Manage customer queries, orders, returns, and escalations across multiple channels.
  • Take ownership of complex issues, ensuring timely and effective resolution.
  • Analyse customer feedback, implementing strategies to improve service.
  • Promote a customer-first mindset and model NAK's values in all interactions.
  • Prepare and present regular performance reports on team productivity, quality, and customer satisfaction.
  • Communicate business updates, expectations, and targets to the team.
","About You:

You're an empathetic leader with a passion for people and customer experience. You thrive in fast-paced environments and know how to balance hands-on service delivery with team leadership.

","What You'll Bring:
  • Proven leadership experience in a customer service team environment.
  • Strong business operations understanding and adaptability to evolving team needs.
  • Exceptional written and verbal communication skills.
  • Ability to identify and implement process improvements.
  • High-level customer service skills with a solutions-focused mindset.
","Benefits:

This role offers the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development.

","Others:

Please note that due to the nature of this role, we can only accept applications from candidates with full Australian working rights.

","

Contact us at [insert contact information] for more information or to apply.

","

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

",],

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