Travel Solutions Expert

2 days ago

Perth, Western Australia beBeeSpecialist Full time $100,000 - $120,000

Senior Travel Specialist

We are seeking a highly skilled and experienced Senior Travel Specialist to fill this challenging role. This is a diverse and varied position, where you will collaborate with our global teams to support company initiatives and deliver innovative solutions.

About the Role:

  • Manage client travel requirements, including VIP client travel, while anticipating individual client preferences and needs.
  • Formulate complex itinerary plans to deliver practical travel solutions, ensuring specific requirements are met.
  • Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation.
  • Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
  • Operate in accordance with client service level agreements (SLAs) and industry policies and standards.
  • Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks.
  • Negotiate the best rates and deals from vendors to reduce client expenditure.
  • Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation.
  • Complete all systems and respond to all communications proactively, promptly, efficiently and accurately.
  • Ensure all PNRs are correct and fully completed.
  • Log all client and supplier favors accordingly.
  • Adhere to PCI regulations in accordance with policy.
  • Act as a Mentor to junior members of the team, share knowledge and assist with training as required.
  • Demonstrate professionalism, attention to detail adhere to service level expectations in your day-to-day dealings with clients.

Requirements:

  • Bachelor's degree OR equivalent combination of education and directly related experience.
  • 4+ years of relevant travel consulting experience within a travel agency, managing high demand clientele.
  • Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues.
  • GDS experience preferred.
  • Versed in booking flights, hotels and good understanding of published airfares.
  • Experience handling VIP, touring, film, theatre, production or media clients, and/or group travel.

Skills and Qualifications:

  • Ability to work independently and within a team environment.
  • Proactive and self-starter.
  • Excellent customer service and negotiation skills.
  • Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box.
  • Excellent verbal and written communication skills, with a strong focus on attention to detail.
  • Resilient, versatile and flexible, with a willingness to work within a constant, high pressured changing environment.

About Our Company:

We provide high-touch, personalized travel and event management services to top clients. Our mission is to alleviate stress and complexity of travel and provide innovative solutions for our clients.

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