Aged and Disability Support Specialist
1 week ago
At Randstad, we are seeking an experienced Aged & Disability Support Specialist to join our team. As a key member of our client services team, you will play a vital role in ensuring that our clients receive exceptional support and care.
Key Responsibilities:- Assess client needs and provide warm referrals to relevant services
- Coordinate client referrals and intake processes, ensuring accurate data recording and documentation
- Process referrals efficiently and accurately, ensuring compliance with contractual KPIs
- Establish and build rapport with clients, using a high standard of customer service
- Provide consistent and up-to-date information about our services, including advice on service bundling and pricing
- Identify clients who may benefit from additional services or are at risk, and escalate appropriately
- Support client changes to services and transfers to new services within and external to the organisation
- Use high-level organisational skills to manage competing demands in a busy environment
- Adhere to KPIs for following up and resolving open enquiries
- Adopt a continuous improvement approach to work processes and workflows
- Exceptional communication skills, with the ability to cope with multiple demands
- Digital literacy skills, including the ability to learn new systems
- Demonstrated administration skills, with attention to detail and general administrative support
- Demonstrated ability to maintain an excellent working knowledge of health, community aged care, and disability services
- Well-developed cultural appropriateness skills, to support communication with diverse clients and stakeholders
- Demonstrated organisational and time management skills, including prioritisation and initiative
- Demonstrated work experience in a high-volume call environment
- Strong emotional intelligence, with the ability to build rapport with clients quickly
- Ability to maintain confidentiality of sensitive information
If you are a motivated and experienced Aged & Disability Support Specialist, please apply online with your updated CV. We look forward to receiving your application.
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