Service Excellence Coordinator

5 days ago


Melbourne, Victoria, Australia Arts Centre Melbourne Full time

**Leading Our Hospitality Teams**

As a Supervisor, Hospitality at Arts Centre Melbourne, you will lead our hospitality teams to deliver exceptional customer service experiences. With a focus on customer satisfaction, you will work closely with our events and programming teams to ensure seamless event delivery and high-quality food and beverage offerings.

**Key Responsibilities**

  • Lead and develop our hospitality teams to deliver exceptional customer service
  • Collaborate with events and programming teams to deliver successful events and programs
  • Ensure high-quality food and beverage offerings in all venues
  • Maintain accurate records and reports of sales, revenue, and other key performance indicators

**Requirements**

  • Degree in Hospitality or related field (or equivalent experience)
  • Current RSA Certificate
  • Advanced cocktail knowledge and regional wine knowledge
  • Experience in delivering customer service excellence


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