Ophthalmic Support Specialist

3 weeks ago

Sydney, New South Wales, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time

At AU21 Alcon Laboratories (Australia) Pty Ltd Company, we pioneer innovative solutions to revolutionize eye care. Our mission is to empower clinicians with expertise and knowledge to deliver exceptional patient outcomes.

The Ophthalmic Support Specialist role is pivotal in ensuring the optimal utilization of Alcon products among surgeons and OR staff. This involves providing comprehensive technical training, education, and ongoing clinical support to guarantee safe and effective use.

  • Deliver expert technical and clinical training to educate surgeons and OR staff on the approved application of Alcon Cataract and Refractive Surgical Device products.
  • Offer on-site and/or remote clinical application support, providing scientific and technical information to address inquiries regarding approved product use.
  • Evaluate the successful implementation of equipment and software upgrades at clinical sites for all relevant devices.
  • Maintain accurate documentation of each site visit via a standardized reporting mechanism within 48 hours of completion.
  • Identify and report adverse events and device deficiencies to Medical Safety per company protocol.
  • Refer inquiries related to unapproved uses of technologies to the appropriate authorities.
  • Participate in root cause analysis for Adverse Events and gather feedback from physicians as requested by Clinical Applications management.
  • Collaborate with Field Service Engineers to support clinical sites during new installations, site maintenance, and troubleshooting.
  • Coordinate with the Field Service team and Sales Reps to schedule clinical training for new installations and provide ongoing surgical support.
  • Foster continuous feedback to R&D through an approved communication plan on the clinical performance of products.
  • Respond to unsolicited requests for information related to Alcon medical devices, adhering to SOPs and Ethics and Compliance Guidelines.
  • Support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as required by Clinical Applications management.

Education

  • Bachelor's degree minimum;
  • PREFERRED: Bachelor's/Master's degree in Science/Optometry/Orthoptics.

Experience

  • Minimum: 2 years of related experience or equivalent relevant experience.
  • PREFERRED: Overall 3+ years of ophthalmology/medical device experience in clinical, sales, or marketing roles.

Language: Fluent English speaker; applicants need full Australian work rights.

We champion equality, community service, and wellbeing by promoting initiatives that foster personal growth and associate development.

This position offers a highly competitive salary package, estimated at AUD $110,000 - $140,000 per annum, depending on experience and qualifications.

A global leader in eye care, AU21 Alcon Laboratories (Australia) Pty Ltd Company prioritizes diversity and inclusion, encourages career advancement, and provides opportunities for professional growth.

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