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Client Relationship Director

1 week ago

Melbourne, Victoria, Australia Plexus Services Pty Full time
Company Overview

Plexus Services Pty is a pioneering legal tech company that's rewriting the future of legal services. Our innovative solutions are empowering clients to achieve their desired outcomes and drive business growth.

We're a fast-growing business with big plans for the future, incorporating AI to drive further growth and innovation. Our people are the backbone of our organization, and we're committed to creating a work environment that fosters collaboration, creativity, and continuous learning.

This is an exceptional opportunity for experienced professionals to join our team and make a real impact. As our Key Account Manager, you'll play a critical role in driving growth and helping clients achieve long-term success with Plexus.

Job Description

Your primary responsibility will be to increase Net Revenue Retention across a portfolio of customers to 115%. You'll work closely with diverse clients to understand their individual needs, define the value Plexus delivers, and guide them toward achieving impactful business outcomes with our solutions.

Key Skills and Qualifications
  1. You'll have experience in Customer Success in managing a portfolio of clients, ideally within a tech B2B environment.
  2. You'll have a background in account planning, executive presentation, opportunity discovery, best practices, and issue diagnosis.
  3. Strong commercial acumen with a keen ability to spot, define, and qualify growth opportunities.
  4. Confidence in engaging with high-level stakeholders and C-Level Executives.