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Client Relations Specialist

2 months ago

Rockhampton, Queensland, Australia AUTOrecruit Full time

Our esteemed client is in search of a Customer Service Consultant to spearhead the establishment of their Business Development Centre (BDC) team.

The BDC will be responsible for managing all sales and service follow-ups, providing an excellent opportunity to collaborate with both Sales and Service Managers to enhance dealership performance in their designated area. The successful candidate will also assist clients during their service appointments and offer support via phone and email for all service and sales inquiries.

Maintaining the quality and integrity of our database is a top priority, and the BDC will play a vital role in this aspect. Your meticulous attention to detail and commitment to excellence should be unparalleled.

Role Responsibilities
  • Conduct follow-up calls for sales and service
  • Coordinate daily CRM activities
  • Ensure data entry and quality standards are upheld
  • Deliver exceptional customer service
  • Perform general administrative tasks
Candidate Profile
  • Excellent time management abilities
  • Experience in engaging a high volume of customers daily
  • Strong communication skills
  • Eagerness to learn
  • Positive demeanor
  • Effective problem-solving capabilities
  • Proficiency in Microsoft Outlook, Word, and Excel
Benefits
  • Full-time employment
  • Support from a dedicated and professional Dealer Principal
  • Opportunity to thrive in a dynamic and fast-paced environment
  • Employee purchase policy and discounted finance and insurance options
  • Endless opportunities for career advancement

For more information regarding this Service Advisor position, please refer to the job number provided in the listing.