Customer Success Advocate

2 months ago


Oakleigh, Australia 13cabs Full time

About Your Role

We are seeking a highly skilled Customer Success Specialist to join our team at 13cabs. In this role, you will be responsible for delivering exceptional customer service to our account customers, demonstrating a deep understanding of their business needs, and addressing their concerns in a timely and professional manner.

Key Responsibilities

  • Provide proactive customer support to account customers, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with external stakeholders, including customers and partners.
  • Stay up-to-date with industry trends and developments, applying this knowledge to enhance customer experience and service.
  • Collaborate with internal teams to identify and address customer pain points, driving business growth and revenue.

About You

  • You hold a high school certificate and possess excellent communication and interpersonal skills.
  • You are an active listener, able to understand and address customer concerns in a timely and effective manner.
  • You are a goal-oriented individual, able to develop and implement plans to achieve objectives and drive business results.

What We Offer

As a Customer Success Specialist at 13cabs, you will have the opportunity to work with a dynamic team, driving business growth and customer satisfaction. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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