Data Centre Operations Specialist

As a Service Technician, you will play a vital role in maintaining and repairing critical services and systems at our state-of-the-art data centre facilities.

Key responsibilities include responding to alerts and alarms, performing inspections, monitoring infrastructure 24/7, and making quick decisions on prioritization and escalation.

Successful candidates will possess trade or tertiary qualifications, with 4+ years of experience in critical facilities, including prior experience in electrical, mechanical, and fire safety.

They will also be proficient in operating Building Management Systems (BMS) or Energy Management Systems (EMS), and have exposure to data centre equipment such as CRAC units, UPS, Generators, Fire, etc.

Strong documentation skills, including the accurate and timely creation of incidents on internal incident management systems, are essential. Experience in identifying improvements to processes and procedures related to service response and maintenance is also desirable.

We offer a rotational 12-hour shift roster and require Australian citizenship and an NV1 Security Clearance.

• Respond quickly to all service requests and emergency faults.
• Undertake initial fault finding on equipment, determine the cause and implement the remediation of the fault.
• Provide estimated timelines for repairs with key internal teams so communications with clients can be coordinated.
• Undertake critical switching in the event of a failure to ensure no disruption to critical services.
• Ensure all planned contractor maintenance activities are completed in accordance with MOPs and CDC policies.
• Timely handover of work to ensure clean transition between shifts.
• Undertake daily site reviews to ensure all infrastructure is operating correctly.
• Assist with addressing issues identified within maintenance reports.
• Communicate all identified risks immediately as they are identified.
• Provide support to clients as required or directed by management.
• Enforce safe work practices in accordance with CDC policy and procedures.
• Assist with writing procedures for critical maintenance and emergency operations.
• Assist with BAU operations.

• Trade or Tertiary qualification (Electrical – Refrigeration – Mechanical - Mechatronics – Fire – Telecommunications).
• 4+ Years -Trade or Critical Facilities Experience.
• Prior experience in critical infrastructure environments and adhering to strict procedures and policies.
• Prior experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
• Exposure to data centre equipment - CRAC units, UPS, Generators, Fire, etc.
• Demonstrated experience in managing all site critical infrastructure to ensure continuity of services with no disruption to clients or standard business operations.
• Demonstrated experience in utilising electronic monitoring system to proactively monitor site conditions, respond to alerts and alarms, generate reports and assist in root cause analysis.
• Strong documentation skills with experience in accurate and timely creation of incidents on internal incident management systems.
• Experience in identifying improvements to processes and procedures related to the response and maintenance of critical services.
• Experience in assisting senior staff with root cause analysis reporting of equipment failures with suppliers and contractors.
• Experience in ensuring all contractors maintaining or operating critical infrastructure undertake all activities in accordance with processes and procedures.

• HV Electrical Switching Certification.
• Work Health Safety Certification.
• Prior experience with a commercial Data Centre provider in a similar role.
• Prior Experience in Supervision or Coordination of staff, contractors and suppliers qualified to operate or maintain critical infrastructure and prioritizing staff workload.
• Low Voltage rescue.
• First Aid Qualification.

• Australian citizenship and ability to obtain, an NV1 Security Clearance.
• Comply with CDC Policies and Procedures.
• Work on a rotational 12-hour shift roster 2 days - 2 nights - 4 off.