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Digital Transformation Specialist
3 weeks ago
This position involves working with customers to support their digital transformation. The role requires a strong understanding of the customer's business needs and the ability to deliver high-quality services.
Key Responsibilities- Develop into a trusted advisor for large enterprise clients
- Provide service delivery understanding and value-management mindset, focusing on premium engagement services delivery as TQM: resourcing, staffing, scope management, risk and issues management, escalation management
- Understand an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
- Have business acumen and business understanding: ACV contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
- Work as a core member of a virtual account team and orchestrate cross-account internal governance
- Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
- Engagement governance, executive reporting & presentations
- Gain or have previous experience in design, implementation, and change management projects
- Facilitation, negotiation, and de-escalation skills
- Bachelor's degree or equivalent tertiary study
- 0-3 years' work experience with customer-facing roles
- Team player with ability to work independently and take ownership of assigned tasks
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self-starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
- Learn and understand the customer services and delivery portfolio for the respective solution areas and deliver according to service specifications
- Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
- Case studies, classroom, and self-paced learnings with a mix of technical and soft skill topics and on-the-job training
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high-quality outcomes
- Demonstrate problem-solving, time management, and communication skills through a range of activities during training and on-the-job rotations
- Build and maintain relationships with internal and external stakeholders
- Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment
- Be responsible for driving the clean core on BTP, innovation adoption, and business transformation at scale for customers
- Work with partners, customers, and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP, etc., to make the best usage of the investment of end customers
