Career Opportunities in Customer Financial Support

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $140,000 - $175,000
Financial Assistance Specialist Role

We are seeking a skilled professional to fill the position of Financial Assistance Specialist. This role is ideal for someone with strong analytical and problem-solving skills who can effectively assist customers experiencing financial difficulties.

You will work closely with individuals to understand their circumstances, provide tailored solutions, and guide them toward financial stability. As a key member of our organization, you will play a crucial role in supporting customers through their arrears journey.

Key Responsibilities:
  • Develop and implement customized solutions to help customers regain financial stability.
  • Engage with customers in arrears through inbound/outbound calls, texts, and emails to discuss payment plans and hardship applications.
  • Collaborate with internal stakeholders to ensure alignment with policies and regulatory guidelines.
  • Maintain relationships with third-party vendors and mercantile agencies.
  • Ensure collection processes align with policies and regulatory guidelines.
Required Skills and Qualifications:
  • A strong background in financial services, particularly in financial assistance, with a passion for problem-solving and providing solutions.
  • Proven experience in collections or hardship roles, with excellent communication and negotiation skills.
  • An empathetic nature, with the ability to manage difficult conversations and negotiations effectively.
  • Knowledge of key legislation, including consumer protection laws and debt collection guidelines.
Benefits:
  • A supportive and collaborative team environment that values your contributions.
  • Opportunities for growth and career development.
  • A competitive compensation package.

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