Career Opportunities in Financial Services

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $120,000
Job Title:

Customer Banking Specialist

Job Description:

We are seeking a skilled and customer-focused professional to join our team as a Customer Banking Specialist. In this role, you will be responsible for delivering exceptional customer service and support to our customers in a fast-paced environment.

Responsibilities:
  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face-to-face and through digital channels
  • Work with customers to use our in-branch technology and digital banking options
  • Complete financial health checks to assess customers' financial needs
  • Process applications for personal loans, credit cards, and associated products
  • Capture customer feedback and take action to correct any service breaks to drive improvement
Required Skills and Qualifications:
  • Passion for delivering outstanding customer service with every interaction
  • Ability to have great conversations and confidence to ask challenging questions
  • Problem-solving attitude and curiosity in finding the right solutions
  • Open approach to learning new things and goal-oriented
  • Ability to work collaboratively as a team to deliver a seamless customer experience
Benefits:
  • Continuous training and development to support your career aspirations
  • Opportunity to work in a dynamic and growing industry
  • Chance to make a positive impact on customers' lives
Others:
  • Must be willing to learn new skills and technologies
  • Must be able to work in a fast-paced environment

We're interested in hearing from people who are passionate about delivering excellent customer service and have a strong desire to learn and grow in their career.

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