Customer Experience Specialist
1 week ago
Delivering high-quality customer service is at the heart of this full-time opportunity with a reputable government organisation in Sydney, Australia.
About Our Organisation
This large government body seeks a motivated and reliable problem-solver to provide exceptional customer experience during peak periods.
Your New Role
As a Customer Experience Specialist, you will:
- Offer outstanding customer service daily by resolving general enquiries and information requests from internal clients.
- Collaborate with colleagues and supervisors when dealing with complex issues or requests.
- Process data efficiently and accurately to maintain records.
- Work in a fast-paced environment utilising inbound and outbound communication channels.
What You Need to Succeed
To be successful, you should:
- Possess effective listening, written, and verbal communication skills.
- Be able to think critically about work tasks, problem-solve, and seek clarification when unsure.
- Work collaboratively as part of a team and demonstrate commitment to completing assigned work activities.
- Have proficiency in using Microsoft Office Suite, including Microsoft Teams and Outlook.
- Hold a valid working with children check (WWCC).
Requirements
Experience within a contact centre or customer service role is essential.
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